You deserve some “me time”, and your hair deserves the best!
Enjoy the Franck Provost 5-star salon experience and escape the ordinary in the hands of Australia’s most talented hairdressers.
A rough estimate can be given over the phone by our customer service team but your bespoke quote will be established during your free consultation by your stylist once they’ve seen your hair.
OUR POLICIES
1. An accurate quote can only be provided in-salon by your hairdresser.
Complimentary consultations are available for all services.
2. Franck Provost hairdressers are ranked according to their level of seniority.
This is determined by training and practical experience, which is reflected in our pricing structure.
3. All appointments require a security deposit to be confirmed, whether they are booked online, over the phone or in-salon.
4. As part of our service, a confirmation SMS is sent to every client 48 hours prior to the appointment.
Franck Provost salons reserve the right to cancel a non-confirmed appointment.
5. Your satisfaction is our ultimate priority. If you did not get what you requested, please get your hair assessed within 7 days and we will schedule a complimentary hair assessment.
6. Changes to the appointment time or cancellations must be made at least 24 hours
prior to the actual appointment time to avoid a cancellation fee.
7. Please note, we have a grace period of 15 min. If you are later than 15min, we reserve the right to retain your deposit.
* 8. Please note that there is a $10 surcharge applied to blow-dries and quick-dries on the weekends and Public Holidays.
9. Whilst every care is taken with your personal belongings left inside the salon, please note that they are left entirely at your own risk. We do not cover any damage on personal belongings.
10. Please note that your salon doesn’t accept returns or exchanges on opened hair products, tools and devices.
Thank you for understanding and supporting these policies.
FRANCK PROVOST SPECIAL OFFERS – TERMS & CONDITIONS
Follow this link to discover our T&C’s
