Because you deserve some “me time”, and your hair deserves the best!
Enjoy the Franck Provost 5-star salon experience and escape the ordinary in the hands of Australia’s #1 rated hairdressers.
Prices subject to change. Prices may vary depending on the salon of your choice.
(For Townsville please refer to this service menu)
* $10 surcharge on blow-dries and quick-dries on Saturdays.
10% surcharge on services on Sundays and Public Holidays.
A rough estimate can be given over the phone but your bespoke quote will be established during your free consultation by your stylist once they’ve seen your hair.
OUR POLICIES
1. An accurate quote can only be provided in-salon by your hairdresser.
Complimentary consultations are available for all services.
2. Franck Provost hairdressers are ranked according to their level of seniority.
This is determined by training and practical experience, which is reflected in our pricing structure.
3. A security deposit is required to confirm all appointments, regardless of whether they are booked online, by phone, or in person. This deposit will be credited toward the total service cost.
4. As part of our service, a confirmation SMS is sent to every client 48 hours prior to the appointment.
Franck Provost salons reserve the right to cancel a non-confirmed appointment.
5. Your satisfaction is our ultimate priority. If you did not get what you requested, please let us know within 7 days and we will schedule a complimentary hair assessment.
6. As a courtesy to other clients and to ensure the smooth operation of our salon, we require a minimum of 24 hours’ notice for any cancellations or rescheduling. This notice period allows us to offer the available time slot to our waitlist. If you cancel or reschedule with less than 24 hours’ notice, your deposit will be forfeited to help us cover staff costs and minimise losses. We appreciate your understanding and cooperation in helping us manage our schedule effectively.
If you need to change or reduce your service, please inform us at least 24 hours before your appointment. Changes made within 24 hours, particularly downgrades, may result in a charge for the originally booked service. For example, if you booked a Highlights and Cut & Style appointment but decide to only have a Cut & Style upon arrival, you may be charged for both the service provided and the deposit, as the time was reserved specifically for you.
7. If on the day of your appointment you find yourself running late, please call us as soon as possible. Arriving more than 15 minutes late may result in your appointment being rescheduled or cancelled, with your security deposit forfeited. Additionally, late arrivals might have their service time shortened, with full charges still applying.
8. Whilst every care is taken with your personal belongings left inside the salon, please note that they are left entirely at your own risk. We do not cover any damage to personal belongings.
9. Franck Provost salons don’t accept returns or exchanges on opened hair products, tools and devices.
10.Franck Provost salons are cashless and a 1% surcharge applies for these types of transactions: Visa, Mastercard, Amex, Apple Pay, Samsung Pay, Google Pay, Afterpay. No surcharge applies on Franck Provost gift vouchers, cheque and ZipPay transactions.
11. Policy for Minors:
- Under 16: We do not offer any colour services involving peroxide (such as semi-permanent, toner, bleach, or permanent colour), regardless of parental consent.
- Ages 16 to 17: A parent or guardian must be present for any colour services. For all services, including haircuts and blow-dries, a parent or guardian must review and approve the service quote before the service begins.
Thank you for understanding and supporting these policies.
FRANCK PROVOST SPECIAL OFFERS – TERMS & CONDITIONS
Follow this link to discover our T&C’s
